Return, Refund & Cancellation Policy

We allow returns on an order as long as a return request is communicated within 90 days of purchase. Returns must be in the state you received them, and in the original packaging, We can only accept returns on items that are still in new condition (must not have any dog fur, dirt, stains, or odors present). 

COVID-19 Update: If the product did not arrive within 90 days, your order will be refunded. 

You will be required to ship the item back to us; please note that unless the item is defective, we do not send out pre-paid return labels. We will refund 100% of what you paid for the product. 

If your item arrives damaged or defective, please contact our support team and be sure to include a photo for quality assurance purposes. For all other return reasons, you will be responsible for shipping costs back. Please note the following exceptions to our 90-day return policy.

How do I return an item?

1.) Email customer care at support@thesnuggydog.com and include the following information:

–In the subject line, please write "Return Request."

–In the body of the email, please be sure to include your order# (emailed to you when you made the purchase), first and last name, and the details of your return.

–For defective items, be sure to include a photo for quality assurance purposes.

2.) We will verify that your return request was communicated within 30 days of receiving the order and email you back with further information on your return, including where to ship your item(s).

3.) Repackage your product in the original packaging. Ship your return to the address provided by our support team.

4.) Please allow up to 3-6 business days for the refund to be processed from the time we received your return. You will receive a full refund to the original payment method used.

If you have any questions regarding our Returns Policy, please contact us at support@thesnuggydog.com.